Frequently Asked Questions

Everything you need to know about your Moon Magic experience.

What is the typical shipping timeframe?

We process orders within 1-2 business days. Standard shipping usually takes 5-7 business days, while express options are available at checkout for faster delivery.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking link. You can also monitor your status through the 'My Orders' section in your account.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Are your products ethically sourced?

Quality and integrity are our priorities. We partner exclusively with suppliers who adhere to fair labor practices and sustainable sourcing standards for all our materials.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.